The Terra Canis food subscription

Forgotten to buy dog food again? We can help you to avoid this in future. Set up a Terra Canis food subscription and we’ll take care of the rest. Flexible, reliable and can be cancelled anytime – leaving you time for the important things in life.

Automatic delivery:
Flexible choice of
delivery day and interval.

Easy to manage:
Want to change products?
Want to pause the subscription?
No problem!

Exclusive discount:
Ongoing subscription discount (10%)
+ volume discount from €35 (5%)
+ set discount (5%)

FAQ – we answer the most important questions about the subscription

You can edit your existing subscription in the subscription management area. You can find this in the user account section after you log in.

You can edit your order up to 10 p.m. at the latest the day before it is processed. Subscription orders are generated by our system between 10 p.m. and 3 a.m. to guarantee you the most punctual delivery possible.

You can edit your subscription as often as you like but all changes must be completed by 10 p.m. the day before the order is processed.

If a product is not available, you will get an email 3 days before your subscription is processed. This means you have time to edit your order and prevent shortages. If you do nothing, the order will be shipped without the product that is not available.

This change cannot be carried out automatically. However, you can add the product before the order is processed via the subscription management area and remove it again at the desired point in time. The subscription management area can be found in the user account section after logging in.

Orders cannot be edited or cancelled retrospectively. You can return the order to us. You will receive a credit for the returned items once the goods have arrived back in our warehouse.

No, the goodie will automatically be replaced by another goodie over time. However, you will always see the originally selected goodie in the subscription management area.

You can specify the day on which your order will be processed by our system. The order will then usually be delivered within approx. 2-3 working days. Parcel delivery times or any weekends/public holidays in between may delay delivery.

You can start the subscription on any day of the month you choose and set the interval yourself (e.g. every 2 weeks, once a month or every 8 weeks).

Yes, you can pause your subscription once. To do so, log in to your customer account, go to the subscription admin area and click on ‘suspend next order’.

To cancel an existing subscription, log in and go to the subscription management area in your user account. You can cancel your subscription here by clicking on the cancel subscription button.

You can cancel your subscription up to 3 days before the next order is processed.

You can have your subscription sent to any of our shipping countries. You can find all our shipping countries here.

Have more questions?

Write to us or give us a call. We’d be happy to help you!

You can contact us on +49 (0)89 69 33 41-500
or via email to [email protected] from Monday to Friday from 8 a.m. to 6 p.m.